Services

  The services offered at a call center in Kenya serving Canadian and American businesses typically depends on the specific needs and requirements of the Canadian and American clients. However, here are some common services that the call centers often provides:
  1. Customer Support:
    • Handling inquiries and providing assistance related to products or services.
    • Resolving customer issues and complaints promptly and effectively.
  2. Technical Support:
    • Assisting customers with technical issues or troubleshooting product/service-related problems.
    • Providing guidance on software usage, installations, and configurations.
  3. Order Processing:
    • Managing and processing orders, including order placement, tracking, and status updates.
    • Addressing questions related to shipping, returns, and refunds.
  4. Inbound Sales:
    • Handling incoming sales inquiries and providing information about products or services.
    • Assisting customers in making purchasing decisions.
  5. Outbound Sales:
    • Conducting outbound sales calls to generate leads or follow up on potential customers.
    • Upselling or cross-selling products and services.
  6. Appointment Scheduling:
    • Managing calendars and scheduling appointments for clients or their customers.
  7. Market Research Surveys:
    • Conducting market research surveys to gather feedback or insights from customers.
    • Collecting data on customer preferences and satisfaction.
  8. Live Chat Support:
    • Offering real-time support through live chat on the client’s website.
    • Assisting customers with inquiries and guiding them through the online experience.
  9. Multilingual Support:
    • Providing support in multiple languages if needed, ensuring effective communication with diverse Canadian clientele.
  10. Social Media Support:
    • Monitoring and responding to customer inquiries on social media platforms.
    • Engaging with customers through social media channels.
  11. Quality Assurance and Monitoring:
    • Implementing quality assurance measures to ensure high standards of service.
    • Monitoring calls and interactions for training and improvement purposes.
  12. Data Entry and Back Office Support:
    • Handling administrative tasks such as data entry, document processing, and other back-office functions.
It’s essential to that we tailor the services to meet the specific requirements and expectations of the Canadian and American businesses we are serving. Regular communication with our clients, understanding their industries, and staying updated on their products or services will contribute to a successful and mutually beneficial partnership. THE POWER OF GROUP MARKETING! BEFORE YOU HIRE US, CONSIDER THIS: Minimum wage at $16 an hour for a minimum of 10 hours a month. Why are we a fordable?. Because of the power of referral and group effort. We have several qualified marketing professionals all working together in this project.